Shipping Policy

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed over weekends or public holidays will be processed on the next working day.

• You will receive a confirmation email once your order has been dispatched.

Delivery Times

• Standard delivery across South Africa typically takes 2–5 business days, depending on your location.

• Major metropolitan areas may receive delivery faster, while outlying and regional areas may experience longer lead times.

• Please note that delivery times are estimates and not guaranteed.

Shipping Rates

• Shipping fees are calculated at checkout and depend on your delivery address and order size.

• Free delivery is available for orders over [insert threshold, e.g. R1,000].

Couriers

• We make use of trusted courier partners to ensure safe and timely delivery of your order.

• A tracking number will be provided once your parcel has been dispatched, so you can monitor the delivery status.

Order Tracking

• Once your order has shipped, you will receive an email with tracking details.

• You can use the tracking link to see the progress of your delivery in real time.

Delays

• While we strive to deliver within the stated timelines, unforeseen circumstances such as courier delays, strikes, extreme weather, or peak season volumes may cause delays.

• TechCart will not be held liable for delays beyond our control, but we will assist in resolving issues with our courier partners.

Incorrect Address or Failed Delivery

• Please ensure your delivery address is correct at checkout.

• If an incorrect or incomplete address is provided, delivery may be delayed or returned. Additional shipping charges may apply to re-send the parcel.

Damaged or Missing Items

• If your order arrives damaged, or if items are missing, please notify us within 48 hours of receipt by emailing info@techcart.co.za with photos of the parcel and product.

• We will work with you to resolve the issue promptly.